At Tillit Laboratory, we are committed to providing high-quality skincare products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we are here to help
Returns
1. Eligibility: To be eligible for a return, your item must be unused, in the same
condition that you received it, and in its original packaging.
2. Time Frame: You have three days from the date of receiving the item to return it.
3. Process: To initiate a return, please contact our customer service team at Info@tillitlaboratory.com.
Provide your order number and the reason for your return. We will then provide you with a return authorization and shipping instructions.
4. Shipping: You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.
Refunds
1. Inspection: Once we receive your returned item, we will inspect it and notify you of
the status of your refund.
2. Approval: If your return is approved, we will initiate a refund to your original
method of payment.
3. Time Frame: The credit will automatically be applied to your credit card or original
method of payment within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you need to exchange an item, please contact us at Info@tillitlaboratory.com.
Exchanges are only available for defective or damaged items.
Non-returnable Items
Certain items are non-returnable, including:- Gift cards and sale items (unless defective or damaged)
Contact Us
If you have any questions about our return and refund policy, please contact us at
Mail: info@tillitlaboratory.com or Phone Number: 00971558934779.